SYSTREE
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    AI for Property Managers in Australia

    SYSTREE is an AI receptionist and automation system for Australian property managers. It answers tenant, landlord and applicant calls 24/7, captures maintenance requests with the address and urgency, escalates genuine emergencies to your on-call property manager, books inspections and logs everything in one place. Our Australian team builds and manages it, with no lock-in contracts.

    No lock-in contractsFree 30-minute intro callAustralian team, based in Truganina VIC

    The problem: a property manager's phone never stops

    Property managers juggle routine inspections, leasing, arrears and maintenance, and the phone rings through all of it. Tenants call about leaking taps at 9pm, applicants want to book inspections on Saturday, and landlords expect answers the same day. Calls that hit voicemail turn into complaints, repeat calls and, eventually, lost managements.

    When a business doesn't answer, only 42% of callers leave a voicemail, and 82% say they'd call a competitor instead.

    Source: CallRail survey of 1,000 US consumers, September 2025. Read the report.

    For a rent roll, an unanswered landlord enquiry can mean a management that goes to the agency down the road. An unanswered tenant can mean a small leak becomes an insurance claim.

    How SYSTREE works for property management

    1. Tenant and maintenance calls answered 24/7

    The AI receptionist answers in a natural Australian voice whenever your team can't: after hours, on weekends, during routine inspections or at lunch. It identifies the caller as a tenant, landlord, applicant or tradie, and records the property address and reason for the call.

    2. Maintenance requests triaged by your rules

    You decide what counts as urgent. Burst pipes, no hot water, gas smells, lockouts and security issues can be escalated straight to your on-call property manager by call and SMS. Routine requests are logged with photos requested by SMS, ready for the next business day.

    3. Leasing enquiries and inspections booked

    Applicants asking about a listing get instant answers to standard questions and can book an inspection time or register for an open home. Every booking gets an SMS confirmation and reminder.

    4. Landlord and new-business enquiries routed

    Owners asking about management are routed to your business development manager with a call summary, so rent roll growth opportunities don't sit in a general inbox.

    5. Missed calls and messages followed up instantly

    Any call that isn't answered gets an instant SMS through missed call text back. Website chat, Facebook, Instagram and Google Business messages are answered from one inbox with conversational AI.

    6. One record of every conversation

    Every call summary, message and request lands in one CRM with a timestamp, so you have a clear history for tenants, owners and any later dispute.

    What SYSTREE does and doesn't do

    Handled by SYSTREEStays with your property managers
    Answering calls 24/7 and taking messagesAdvice to landlords and tenants
    Capturing maintenance details and urgencyApproving and instructing trades
    Escalating emergencies by your rulesLease negotiation and bond matters
    Booking inspections and sending remindersTribunal and arrears decisions
    Logging every conversation in your CRMRelationships with your owners

    Works alongside your existing systems

    SYSTREE connects with Google and Outlook calendars, Gmail, Facebook Messenger, Instagram, WhatsApp, Google Business messages, Xero, Stripe and Zapier. It can sit alongside your property management software, and we confirm the best connection method for your set-up during onboarding. Your existing phone number stays the same, and calls only forward to the AI when you choose.

    How pricing works

    There's no fixed price list. Every agency gets a tailored quote based on call volume, the size of your rent roll and team, and the features you need.

    1. Free 30-minute intro call. We look at how calls and requests reach your team today.

    2. Tailored quote. We recommend only what you need.

    3. No lock-in contracts. Most teams are live within 3–5 business days of onboarding.

    Related

    FAQs

    What can AI do for property managers?
    AI can answer tenant, landlord and applicant calls 24/7, capture maintenance requests with the address and urgency, escalate emergencies to your on-call property manager, book inspections and send reminders. SYSTREE sets this up for Australian agencies, so routine calls are handled automatically and your property managers spend their time on owners, leasing and inspections.
    How does the AI decide whether a maintenance request is urgent?
    It follows the rules you set during onboarding. For example, burst pipes, gas smells, no hot water, lockouts and security issues can be treated as urgent and escalated immediately by call and SMS. Everything else is logged with the property address and details for the next business day. You can change the rules at any time.
    Can an AI receptionist replace an after-hours property management service?
    For many agencies, yes. The AI answers every after-hours call, captures the details, escalates genuine emergencies by your rules and logs routine requests for the morning. Unlike a voicemail box, tenants get an immediate response. Your on-call property manager is only contacted when something can't wait. See how after-hours call answering works. Learn more
    Does it work with our property management software?
    SYSTREE can work alongside the property management software you already use. Calls, messages and requests are logged in the SYSTREE CRM, and data can be shared with other systems through Zapier and API connections. We confirm the exact connection method for your set-up during onboarding, before anything goes live.
    Is the AI compliant with Australian privacy rules?
    Yes, when set up properly. We align the system with your privacy policy under the Privacy Act 1988, every marketing SMS meets the Spam Act 2003, and call recording is optional. Callers are told when a call is recorded, and recordings are kept only for the period you choose.
    How much does it cost, and how long does set-up take?
    Each agency gets a tailored quote based on call volume, the size of your rent roll and team, and the features you need. It starts with a free 30-minute intro call, there are no lock-in contracts, and most teams are live within 3–5 business days. Your existing phone number stays the same. Learn more

    Stop tenant calls going to voicemail

    No lock-in contracts · Free 30-minute intro call · Australian team, based in Truganina VIC
    Prefer to talk? Call 📞 0482 090 555. We're open Monday to Saturday, 9am–5pm AEST/AEDT, from Truganina VIC.
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