AI Receptionist and Automation for Removalists in Australia

SYSTREE quotes each removal business individually, because the price depends on your call and enquiry volume, how many trucks and crews you run, and which features you use, such as quote follow-up, proposals, deposit links and review requests. It starts with a free 30-minute intro call, followed by a tailored quote with no lock-in contract. Most removalists weigh it against the jobs lost to missed calls and the cost of extra office hours. Our AI receptionist cost guide explains what drives the price.

It can capture everything you need to quote: suburbs, distance, property size, inventory, access and heavy items. If you price on fixed rates, such as by bedroom count and distance zone, it can share an indicative range using only the rules you approve. Anything outside those rules goes to your team for a proper quote. The customer gets a fast response either way, and automated follow-up keeps them engaged while your team prepares the final price.

Yes. The AI receptionist answers calls 24/7, including evenings, weekends and public holidays, and replies to website, Facebook, Instagram and Google Business messages around the clock. It captures the move details, books a quote callback for the next business day and sends the customer an SMS confirmation, so they don't keep ringing other removalists. You start each morning with a list of qualified enquiries instead of missed calls and voicemails.

Yes. During set-up we build separate question flows for local moves, interstate moves, packing services, storage and commercial relocations. Each enquiry type captures its own details and goes to the right person. For example, interstate and storage jobs can go to your quoting team, while standard local moves get a quote callback booked straight away. You choose which job types the AI books directly and which it always hands to your team.

Yes. Once a quote is ready, SYSTREE can send a digital proposal that the customer signs on their phone, along with a secure payment link for the deposit. Payments run through Stripe, and the deposit is recorded against the job in your CRM. Pre-move reminders then go out on the schedule you set. Fewer bookings sit unconfirmed, and your team stops chasing signatures and deposits by phone.

The AI answers many calls and messages at once, so a spike around lease end dates, settlements or school holidays doesn't mean a queue or voicemail. Every enquiry is captured and qualified. If your trucks are full on their date, it records how flexible the customer is so your team can offer the next available slot. Past customers and unconverted quotes can also get a reminder SMS ahead of busy periods, timed to your calendar.

Yes, when it's set up properly. We align it with your privacy policy under the Privacy Act 1988, and every marketing SMS includes the consent, sender identification and unsubscribe option the Spam Act 2003 requires. Call recording is optional. Recordings are stored in the SYSTREE platform and kept only for the number of days you choose. The greeting is customised for your business and can identify itself as a virtual assistant. Callers should be told when a call is recorded.

Most removal businesses are live within 3–5 business days of their onboarding session. Our Australian team connects your phone number, calendars and social channels, writes your move-qualifying scripts, and tests the full enquiry-to-booking flow with you. Your existing number stays the same, and calls are forwarded to the AI only when you choose. If you use job management or dispatch software, we connect it through Zapier where it's supported. Otherwise our built-in CRM handles leads and job status.