SYSTREE
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    AI Receptionist and Automation for Real Estate Agents in Australia

    SYSTREE is an AI receptionist and lead follow-up system for Australian real estate agencies. It answers calls 24/7, texts every new enquiry straight away, books appraisals and inspections into your calendar and triages tenant calls, then hands qualified leads to your licensed agents. Our Australian team builds and manages it, with no lock-in contracts.

    No lock-in contractsFree 30-minute sessionAustralian team, based in Truganina VIC
    Lead Capture
    Buyer Enquiry Captured
    Sunday • 7:15 PM
    Appraisal Booked
    Monday 10:00 AM

    The problem: the first agent to respond usually gets the conversation

    Buyers and vendors don't keep office hours. They browse listings on Saturday afternoon, fill in appraisal forms on Sunday night and ring while you're running an open home. If they hit voicemail, most don't wait.

    When a business doesn't answer, only 42% of callers leave a voicemail, and 82% say they'd call a competitor instead.

    Source: CallRail survey of 1,000 US consumers, September 2025. Read the report.

    For an agency, one missed vendor call isn't one lost commission. It's the listing, the buyers that listing brings into your database, and the referrals and repeat business that follow. The leads are rarely the problem. The gap between when they arrive and when someone can respond is.

    What that gap looks like in a typical week:

    • During open homes and appraisals: agents can't answer, so calls ring out and portal enquiries wait.
    • After hours and on weekends: enquiries from realestate.com.au, Domain, your website and social media sit until Monday.
    • After the open home: attendees aren't followed up while the property is still front of mind.
    • In property management: tenants call about maintenance at night, and urgent issues aren't escalated until morning.

    How SYSTREE works for a real estate agency

    After-hours and overflow calls answered by an AI receptionist

    Your AI receptionist answers in a natural Australian voice whenever your team can't: after hours, on weekends, or when every agent is at an open home. It works out whether the caller is a vendor, buyer, tenant or landlord, asks your qualifying questions (suburb, property type, timeframe, finance status) and logs the call summary in your CRM.

    Instant SMS follow-up on every new enquiry

    When a call is missed or a new enquiry lands from your website, social media or a portal, SYSTREE replies by SMS straight away and keeps the conversation going until it's booked or handed to an agent. This is the missed call text back system we set up for every client, configured for property enquiries.

    Appraisal and inspection booking

    Vendor appraisal requests are qualified and booked directly into the right agent's calendar. Buyers can book a private inspection or register for the next open home without a phone tag. Every booking gets an SMS confirmation and reminder.

    Open home follow-up

    After an open home, AI calling and SMS follow up registered attendees the same day. They gauge interest and answer standard listing questions. Serious buyers are flagged for the listing agent to call personally. (Outbound calls and SMS follow your consent rules. See the compliance FAQ below.)

    Property management: maintenance and tenant calls

    For your rent roll, the AI receptionist captures the property address, the issue and its urgency. You set the rules. Urgent issues, such as a burst pipe or a lockout, are escalated to your on-call property manager. Routine requests are logged for the morning, so nothing sits in a voicemail box overnight.

    One pipeline for every lead

    Every vendor, buyer, tenant and landlord enquiry lands in one CRM with its source, conversation history and next step. Leads who aren't ready yet go into automated nurture sequences, and a review request goes out after each settled sale or lease.

    Features built for agencies

    24/7 AI receptionist: answers every call, qualifies and books, then sends a summary to the right agent.

    Missed call text back: an instant SMS to every call you can't take.

    Conversational AI on every channel: replies to website chat, Facebook Messenger, Instagram DMs, WhatsApp and Google Business messages from one inbox.

    Appraisal and inspection booking: two-way calendar booking with SMS confirmations and reminders.

    Open home follow-up: same-day AI calls and SMS to registered attendees.

    Lead routing: vendor leads go to the listing agent, tenant issues go to property management, and urgent issues go to whoever is on call.

    Nurture sequences: scheduled SMS and email check-ins for buyers and vendors who aren't ready yet.

    Appraisal landing pages and funnels: a dedicated page for each appraisal offer, suburb report or listing campaign.

    Automated review requests: an SMS after each settled sale or lease to build your Google Business Profile.

    Done for you: our Australian team builds, tests and manages the system, and you approve the scripts.

    Integrations

    SYSTREE connects with the tools listed on our homepage, including:

    • Calendars and email: Google, Outlook, Gmail and Zoom
    • Messaging: Facebook Messenger, Instagram, WhatsApp and Google Business messages
    • Accounts and payments: Xero and Stripe
    • Everything else: Zapier
    • Portal enquiries (realestate.com.au and Domain): these can flow into SYSTREE through Zapier and API connections. We confirm the exact method for your portal set-up during onboarding.
    • Your agency CRM or property management software: SYSTREE can sync contacts and work alongside the database you already use.

    How pricing works

    There's no one-size-fits-all price list. Each agency gets a tailored quote based on three things:

    • Call volume: how many calls and enquiries come in, and when.
    • Team size: the number of agents and offices to cover.
    • Features: which channels and features you need. For example, AI receptionist only, or the full system with open home follow-up and property management triage.

    1. Start with a free 30-minute intro call. We look at how enquiries reach your agency today and where leads are slipping through.

    2. Get a tailored quote. We recommend only what your agency needs and quote it clearly.

    3. No lock-in contracts. You stay because it works, not because you're tied in.

    For background on what drives AI receptionist costs, read what an AI receptionist costs in Australia.

    What our clients say

    "

    Following up leads used to take hours. Now, SYSTREE texts every new enquiry within 2 minutes and filters out the tyre-kickers. We only speak to people ready to list or buy.

    — James Wilson, Wilson Real Estate

    AI receptionist vs hiring a receptionist for your agency

    AI receptionist (SYSTREE)Hiring a receptionist
    Hours covered24/7, including weekends and public holidaysBusiness hours, rostered around leave
    Simultaneous callsMany at once, including open-home rushesOne at a time
    After-hours tenant callsTriaged and escalated by your rulesVoicemail or a separate after-hours service
    Instant SMS follow-upAutomatic on every enquiryManual, when time allows
    Local knowledge, negotiation and relationshipsHands these to your licensed agents✓ A person on your team
    CostQuoted to your agency after a free intro callSalary, super, leave and recruitment
    Set-up3–5 business daysRecruitment and training

    Most agencies use AI to cover the gaps (after hours, overflow and follow-up) so their people can spend time with vendors and buyers. See the full breakdown: AI receptionist vs hiring staff.

    FAQs: AI for real estate agents in Australia

    How much does an AI receptionist cost for a real estate agency in Australia?
    SYSTREE quotes each agency individually, because the price depends on your call and enquiry volume, how many agents and offices need cover, which channels and features you use, and whether you add property management call handling. It starts with a free 30-minute intro call to assess your needs, followed by a tailored quote with no lock-in contract. Most agencies weigh it against the cost of extra staff hours or an after-hours answering service. Our AI receptionist cost guide explains what drives the price.
    Will the AI receptionist sound robotic to buyers and vendors?
    No. SYSTREE uses a natural-sounding Australian voice and a script written for your agency, so callers hear your agency name, your suburbs and your listing details. It handles interruptions and follow-up questions conversationally. Anything it can't answer, such as price guidance or negotiation, is passed to an agent with a full summary, so callers don't have to repeat themselves. We test the voice and script with you before go-live, and you can change the wording at any time. The greeting is customised for each agency and can identify itself as a virtual assistant.
    Does it work with realestate.com.au and Domain enquiries?
    Yes. Enquiries from realestate.com.au and Domain can flow into SYSTREE through Zapier and API connections, so every portal lead gets an immediate SMS reply and an offer to book an inspection. We confirm the exact connection method for your portal set-up during onboarding, before anything goes live. Calls from portal listings are answered by the AI receptionist. Every portal lead is tagged with its source in the CRM, so you can see which listings and portals are producing appraisals and buyers.
    Is an AI receptionist compliant with the Privacy Act and the Spam Act?
    Yes, when it's set up properly. We align it with your privacy policy under the Privacy Act 1988, and every marketing SMS includes the consent, sender identification and unsubscribe option the Spam Act 2003 requires. Call recording is optional. Recordings are stored in the SYSTREE platform and kept only for the number of days you choose. Outbound calls, such as open home follow-up, must also respect the Do Not Call Register unless you have consent, and callers should be told when a call is recorded.
    Can AI do the work of a licensed real estate agent in Australia?
    No, and it shouldn't try. Estate agent licensing is state-based (for example, Consumer Affairs Victoria in Victoria), and functions such as appraising, negotiating and advising must be carried out by licensed agents or authorised agents' representatives. SYSTREE handles the admin around those functions: answering, qualifying, booking and following up. That keeps your licensed people focused on the work only they can do, while the AI makes sure no enquiry waits for them.
    How long does it take to set up SYSTREE for an agency?
    Most agencies are live within 3–5 business days of their onboarding session. Our Australian team connects your phone number, calendars, social channels and portal enquiries, writes the scripts for sales and property management calls, and tests the whole enquiry-to-booking flow with you. You don't need any technical skills. Your existing phone number stays the same. Calls are forwarded to the AI only when you choose, such as after hours, on weekends or when nobody picks up.
    Can it handle property management maintenance and tenant calls after hours?
    Yes. The AI receptionist answers tenant calls 24/7, captures the property address, the problem and how urgent it is, and follows the rules you set. Genuine emergencies, such as a burst pipe, no power or a lockout, are escalated straight to your on-call property manager. Routine requests are logged for the next business day. Landlord enquiries can also be routed to your business development manager, so rent roll growth opportunities aren't lost in a general inbox.
    Will AI replace real estate agents in Australia?
    Unlikely. Buying and selling property depends on trust, local knowledge, negotiation and licensed advice, which AI can't legally or practically replace. What AI is replacing is the admin: answering routine calls, chasing enquiries, booking appraisals and following up open homes. Agencies that automate that work respond faster and give their agents more time with clients. The practical question for most principals is which tasks to hand to AI first. After-hours enquiries and open home follow-up are usually the quickest wins.

    Stop losing listings to missed calls

    Every enquiry gets answered and every appraisal request gets booked, while your agents focus on listing, selling and leasing.

    No lock-in contracts · Free 30-minute session · Australian team
    Prefer to talk? Call 📞 0482 090 555. We're open Monday to Saturday, 9am–5pm AEST/AEDT, from Truganina VIC.
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